Home > QLife > Community Engagement > 4311 Call Center

Our Mission
To provide effective and efficient resolution of non-emergency service concerns for the citizens of Newark.

Our Commitment:
As we continue to grow and our service increases, Newark's 4311
Non-Emergency Call Center will:

•   Manage the concerns of constituents with accountability
•   Provide quality customer service
•   Deliver with a courteous service response

•   Garbage/recycling pick-up
•   Bulk trash pick-up
•   Snow plowing
•   Street and sidewalk repair
•   Tree Trimmings and/or removals
•   Vacant lot clean-ups

•   Try to find out the address where the problem/concern is located and any pertinent contact information.   This makes it easier and faster to resolve the problem when it is referred to the appropriate City
    department.


•   Try to have all pertinent information concerning the issue at hand-i.e. addresses,
    dates, times,and a detailed description of your compliant, cross streets
    locations, and any additional information that you can provide.

•   A service agent will answer your call
•   Your call will be assigned a Service Request Identification Number to
    be used for subsequent call and status on your request.
•   You have the option of remaining anonymous

•   Abandoned vehicles
•   Graffiti
•   Ilegal dumping
•   Pot Holes
•   Suspicious or annoying behavior
    by individuals or groups
•   Traffic signal problems